New updates are added at the bottom of this story…….
The original story (published December 31, 2021) follows:
Call of Duty: Warzone is a popular online multiplayer Battle Royale game released last year. Successor to Black Ops Cold War, it is one of the few versions of Call of Duty to be playable for free.
Developed by Raven Software and published by Activision, Warzone players encounter new problems every few days thanks to developers releasing new content.
Unsurprisingly, Warzone players are now saying the game crashes or freezes on their Xbox after the recent Pacific update. Many say they are sent back to the home screen or dashboard every time it crashes.
This is a very serious problem since it affecting every game mode and completely blocks Xbox users from playing the game.
Users reported trying generic troubleshooting steps such as reinstalling and restarting the console, but Warzone Pacific is still crashing on their Xbox. Interestingly, the same issue was reported on PS5 a few days ago.
So every time we try to start a game, my friends game resets. Whole game warzone pacific. When he logs into my account, it allows him to play from his Xbox. When I log into his account, it crashes. When I go back to mine it works fine. What could be the issue with his Warzone account causing the game to crash and how can we fix it?
So, can someone tell me why War Zone is crashing my brand new Xbox Series X? The new halo does too. Clicking on the game from the Xbox home screen freezes. I just got my hands on this xbox at target and sold my old xbox ones which had minor glitch issues compared to this. I can’t even get into the game. This problem needs to be fixed or I’m fixing to sell and ride a PS5!!!
Turns out Raven Software seems to be aware of the issue where Warzone players can’t connect if they don’t have an Xbox Live Gold membership.
A card on their Trello board indicates that the issue started on December 16 and is currently being investigated.
Luckily, we’ve found a bunch of workarounds that seem to help those who are having crashing and freezing issues with the Xbox version of Warzone Pacific.
Another workaround that might help involves erase local save data and restart the console. If you don’t know how to do it, you can watch the video below to learn more.
Last but not least, it seems that the Nvidia Low Latency setting is causing the game to crash for some. Disabling the toggle is portion some Warzone Pacific players to play the game normally.
Nonetheless, we’ll keep an eye out if and when a fix is released and update this space accordingly. In the meantime, you can check out our dedicated COD bug tracker to see what issues are affecting Black Ops Cold War, Warzone, and Vanguard players.
Update 1 (January 4)
2:00 p.m. (IST): One of the YouTube users shared some of the troubleshooting steps that affected people can try to see if the problem is fixed on their device.
Update 2 (January 12)
10:31 a.m. (IST): Raven Software took Twitter to announce that they will be rolling out an update aimed at fixing various issues for Xbox and PlayStation players. So we can hope this will fix the crashing issue on Warzone Pacific.
Update 3 (January 13)
3:20 p.m. (IST): The latest mid-season patch for COD: Warzone mentions bug fixes for issues causing instability for Xbox players with more patches to come.
Fixed several issues causing instability on Xbox and PlayStation platforms.
– More fixes to come. (Source)
Update 4 (January 14)
10:25 a.m. (IST): There are some general troubleshooting steps that you can try to perform in order to resolve crashing or freezing issues on Xbox consoles while playing Warzone.
The first and most obvious being to restart the game and the console. You can also recheck the internet connection to make sure it is working as expected.
Another step you can take is to clear your Xbox cache. If you are unaware of the cache clearing process, you can check out this to guide.
Finally, you can try reinstalling the game and downloading all necessary packs from scratch.
Update 5 (January 15)
10:50 a.m. (IST): The Xbox Live issue where players were getting the error “A required network service failed” is now also listed in the official known issues tracker.
Some players without Xbox Live Gold have reported receiving “A required network service failed”. error messages when trying to connect to the game. (Source)
Other than that, Raven Software has also confirmed that they are aware of an issue where controllers become disconnected or unresponsive on Xbox and PC. As a workaround, game makers recommend doing the following:
You may need to disconnect and reconnect your controller.
Tip: Make sure your controller firmware is up to date. Learn how to update an Xbox Wireless Controller. (Source)
Update 6 (January 17)
3:47 p.m. (IST): Although the problem has not yet been officially fixed by the developers, here is another workaround to prevent it from happening.
– Disable on-demand texture streaming and don’t click button on Xbox home screen
Here is a video tutorial of the workaround:
Update 7 (January 19)
10:04 a.m. (IST): Microsoft recently acquired Activision. This acquisition includes iconic franchises from Activision, Blizzard and King studios such as Warcraft, Diablo, Overwatch, Call of Duty and Candy Crush.
Although the crashing issue on Xbox persists, players are now hoping that Microsoft will fix this annoying problem.
Update 8 (January 20)
4:21 p.m. (IST): Due to ongoing issues, the developers have season 2 delayed from COD: Warzone to work on fixing these annoying bugs. This also means that the crashing issue on Xbox should be fixed soon.
Update 9 (January 21)
12:16 p.m. (IST): COD: Warzone has bagged another update that brings a few bug fixes. However, it does not mention any fix for the Xbox crashing issue. Here is the changelog of all bugfixes.
– Fixed collision issues with various Caldera elements allowing players to mine/look/shoot through them.
– Fixed an issue that caused the menu screen to flicker when trying to join a friend or queue with a party.
– Fixed an issue with reload animations allowing certain weapons to fire continuously.
– Fixed an issue causing private lobby hosts to crash.
– Fixed an issue causing regular/advanced Big Game Bounty UAV rewards and [TOP SECRET] Contracts do not trigger if the player was in a vehicle or anti-aircraft gun. (Source)
Update 10 (January 22)
11:10 a.m. (IST): Two new issues have been recognized and listed in COD: Warzone Known Issues. This includes an issue where players have reported that the game freezes or restarts when interacting with the Xbox Guide in multiplayer menus.
Although the issue will be fixed in the future update, here is a workaround that users can try for the time being.
In the meantime, if you need to open the Xbox guide, it is recommended that players exit the multiplayer menu and return to the main title screen before pressing the Xbox button on their controller.
In addition, a problem with the “Whitelist: Timeout” error has also been recognized. This will also be fixed in the future update.
And meanwhile, players can avoid it by maintaining network connection while launching and playing the game, even when playing in offline mode.
To note: We have more stories like this in our gaming section, so be sure to follow those as well.
Featured image source: Call of Duty
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